Refund policy

 

RETURNS 

The customer who purchased the order is responsible for contacting Info@Cayged.com to initiate the return process. In order to request a return, please email, "info@Cayged.com" with a subject line: "Return: Your Name Here".

If the customer is not happy with their purchase, they must contact us to initiate the return of your merchandise within 3 days of the confirmed delivery date of the merchandise. After 3 days from the confirmed delivery date, no returns/exchanges shall be accepted.

All merchandise must be returned in its original condition (unworn, unaltered, and with tags still attached.). Items that do not meet this criteria will be denied and returned to sender.

Clearance and Final Sale items are non-returnable and non-refundable.

Customers who decide they longer want or like their purchased merchandise, within the 3 days of the confirmed delivery date of the purchased merchandise the customer may return the merchandise to The Cayged Collection; however the customer is responsible for the shipping cost of all returns. Please secure the merchandise  in the same or comparable packaging. Once the merchandise is received and inspected, you will receive a store credit for the purchase price minus the shipping cost.

Please Note: Upon inspection of returned merchandise, the customer will be issued a refund in the form of an exchange (if available), or store credit only. 

If you are requesting an exchange, you are responsible for the postage amount of the merchandise being shipped back to the customer.  An invoice for the postage amount will be sent to you via the email address that's on file from the purchase order. After 2 weeks, any unpaid postage invoices for merchandise to be returned back to the customer will be canceled and the merchandise ill be added back to our current inventory and website.

DAMAGES

If your purchase arrives damaged, you must contact us via email within 48 hours of the confirmed delivery date of your merchandise with pictures that clearly show the damage to the product. Please allow up to 2 weeks from the time you mail the damaged merchandise back to us for the return to be processed. An email will be sent to you once the return or exchange has been processed and we will exchange the damaged merchandise for the same merchandise purchased (if in stock). If the item is not in stock, you will be issued a store credit which will be emailed to you via the email provided from the purchase order.   

The Cayged Collection is not responsible for packages mailed back to us as "returned non-deliverable, return to sender, address not deliverable", or the like; therefore, we suggest that you use a traceable and insured mail service.

STORE CREDIT

When placing an order online and you want to use your store credit as part or full payment of your purchase order, you will need to enter the gift code that was previously sent to you via email during the check out process to redeem your store credit. 

Store Credits (valid 1 year after order date)